Frequently Asked Questions
Fabric Questions
What is Sweet Stash?
Sweet Stash is hand dyed fabrics for cross stitching. They are created and dyed exclusively by Cross Stitch Boutique using professional industry dyes. Each "color" in the fabric line has specific guidelines that will always be consistent. However, every piece will be unique, having their own variation and style. That is what makes them so wonderful!
If you plan on purchasing a color for several different coordinating projects, we recommend you purchase them all at the same time so they will be processed in the same dye lot.
What fabric types do you sell?
We carry Aida, Jobelan, Linen, and Lugana. Some are available in Opalescent. Other fabric types and counts are available upon request, but they will have to be special ordered and will take longer to be shipped to you.
What are the fabric measurements?
Please refer to our fabric size chart for complete size measurements as sizes vary per fabric type.
The fabric I received is not the same size as you said it would be.
Fabrics are cut to the size stated on our size chart. They are then serged, which will remove a small amount of fabric. During the dyeing process, shrinkage will occur depending on the type of fabric. When choosing a size to order, we recommend you purchase a size that is at least 3" larger on each side than your design size (6" each direction total) to be safe.
Do you custom cut fabrics to other sizes?
No, we do not offer custom cut fabrics at this time.
Why do some fabrics dye differently than others?
Simply... different material types absorb dye better than others. Therefore, every fabric type will have it's own level of color intensity. Cotton and Linen absorb the dye much better then rayon or polyester. An evenweave fabric such as Lugana or Jobelan is approximately a 50/50 combination of cotton and rayon. Therefore, they will dye lighter than a 100% cotton or linen fabric.
Are the fabrics washable and colorfast?
According to the manufacturer of our professional soap for dyes, all dye will be removed and set and will not have any "loose dyes" left. All fabrics are washed in a washing machine at the end of the dyeing process with this soap. However, we still cannot guarantee that they are colorfast, especially darker colors. We suggest if you wash your finished piece, you use cold water and a gentle soap. We recommend using Fabri-Care soap for needlework. Gently swish and rinse. Do not let it soak for a long period of time. This way, even if some dye still comes out of the fabric, it will not "bleed" into your threads.
How does my fabric arrive?
Your fabrics are washed, pressed, serged, labeled and in a protective bag ready to be stitched on.
Why does my fabric look different than the picture did?
All fabrics are hand dyed per order and although the same dye colors and processes are used, each piece will never be exactly the same in color and pattern. This makes your piece completely unique!
Linen will usually be darker and have more defined lines between colors. Aida dyes a little lighter and usually 14 count is the darkest of Aida fabrics. As Aida fabric count gets higher, they dye slightly lighter. Evenweaves (Lugana and Jobelean) are the lightest of the fabrics with a much smoother transition/blend between colors... little to no line definition can be seen. Opalescent fabrics will dye lighter than their non-opal counterpart due to the fact that some non-dye-able metallic threads replace the dye-able threads.
Close up photos are scanned to try to get the most accurate representation of colors. We try our best to represent each color as accurately as possible, but please note colors may vary due to dye lots, computer monitors, etc. You will love them so much more in person!
How long does it take to get fabric?
We do not keep fabric in stock, every piece is made to order. Our standard turn around time is approximately 3 - 8 weeks. This is an estimate, not a guarantee. This does not include USPS delivery time, back ordered fabrics (from our supplier), sale periods, or holidays. Large orders can take up to 8 weeks or more.
Order Questions
I forgot to order something, so I placed another order. Can you refund me the shipping charges for the second order?
We are unable to combine orders and refund shipping costs at this time.
I placed an order and could not get the coupon code to work. Can you give me the discount now by a refund?
We cannot apply discounts to orders after they are placed. If you are having trouble with a coupon code, please do not complete your order. Contact us and we will be happy to help you figure out the issue.
I didn’t get my order placed before a sale/coupon expired. Can you still give me the discount?
We cannot give discounts for any ended sales or coupons. They are only valid during the date range specified.
I have a question about my order.
You may use the chat button, or email us at xstitchboutique@gmail.com with any questions you may have. Be sure to include your order number for reference. Please allow 1 – 2 business days for a response.
I ordered something a few days before a sale, can I get the sale price?
We cannot refund you a sale percentage for orders placed before a sale. We also cannot cancel your order just so you can re-order the same products during a sale.
I changed my mind. Can I cancel my order?
Unshipped orders can be canceled. Please contact us to cancel your order. Cancelled orders will be charged a 5% cancellation fee.
How do I know when my order has shipped?
When your order ships, you will receive an email with a tracking number and link so you can follow your package as it makes it way to you!
General Questions
Where are you located?
We are located in the United States in the state of Pennsylvania. We are an online only shop and are not open to the public.
What hours are you open?
Generally we work Monday through Friday 8 AM to 5PM and are available during those times for Chat or email responses. We are closed on US Holidays. During very busy times, we spend much less time on the computer and are working on packing orders or fabric dyeing. Please always allow 1 to 2 business days for a response to any emails.
I cannot get a discount code to work.
Make sure your coupon/discount code is still within the valid date range and you have items in your cart that qualify for the sale. If you are having any problems with a valid coupon, please contact us via the website chat, or email xstitchboutique@gmail.com BEFORE you place your order.
What payment methods do you accept?
We accept payments through credit card with a secure transaction through Stripe. We also accept Apple Pay, Shop Pay, Google Pay, and Meta Pay. We do not accept payments by check, certified check, or money order.
How do you ship?
We only use the United States Postal Service (USPS).
Where do you ship?
We ship worldwide to any location that the USPS is currently providing service to. These locations change occasionally. If you are unsure if the USPS delivers to your location, please visit www.usps.com for current information.
What are your shipping costs?
Every order is auto calculated by USPS by weight and destination. You can know for sure by adding all your items to your cart.
What is your return policy?
Fabrics: We want you to be happy with your fabric! Hand dyed fabrics are all unique so there may be a piece that may work better for you. You may return or exchange your piece.
Charts: Charts are not returnable due to copyright issues.
Kits: Kits are returnable as long as they are unopened and in new condition. We cannot accept returns for opened kits.
Other products: Products such as beads or threads are returnable if they are unopened, unused and in new condition.
For all returns: Cross Stitch Boutique will not be responsible for return shipping charges. Upon receipt of your returned unopened and unused item, a store credit will be issued for the amount of the item(s) returned less a 5% restocking fee.
For all fabric exchanges: Cross Stitch Boutique will not be responsible for return shipping charges. Please allow us the normal turn around time to work on a brand new piece for you.